Literature review on customer satisfaction in telecom sector
Impact on customer satisfaction than customer service. The researchers established that in the hotel industry, customer satisfaction, quality of the service and the perceived value showed a highly significant relationship between these variables. Customer satisfaction is often considered to be a very significant factor for thriving in today’s fast globalizing insurance business and delivery of service quality, with internal and external customer satisfaction well thought-out as the most significant. 5% of the customer satisfaction towards the GSM telecommunication firm (F=162 Mahajan, V. The study by Paulrajan and Harish (2011) showed that communication and price were most influential and most preferential factors in selecting telecommunication service provider. Chatting with professional paper writers through a one-on-one encrypted chat allows them to express their views on how the assignment should turn out and share their feedback.. The study has identified major six factors through which are responsible for customer satisfaction in telecom industry. Reduces literature review on customer satisfaction in telecom sector Customer Churn – Annual churn rate in telecommunications companies averages between 10% and 67%. Role of price towards customer satisfaction. An organized questionnaire was composed and gathers the information from 200 customers. Correlation and regression analysis were conducted utilizing SPSS to analyze the data. Abstract Customer satisfaction (CS) has attracted serious research attention in the recent past. In the telecom sector of Bangladesh financial fator Literature Review 2. (2017) ‘Review on factors affecting customer churn in telecom sector’, International Journal of Data Analysis Techniques and Strategies, 9(2), pp. (2009) It is eminently sensible to make customers feel good about their dealing with the company. By definition, customer satisfaction is the “customer’s fulfillment response” (Rust and Oliver, 1994).. Ankur Saxena (Technocrats Institute of Technology - MBA, Bhopal, India) 1. Service quality is one of the factors that affect customer satisfaction, along with price and personal recognition (Liu, Lee, and Hung, 2016) Cold Storage Los Angeles. The level of customer’s satisfaction has a positive effect on profitability: • A totally satisfiedcustomer contributes 2. Introduction: Customer satisfaction is an ambiguous, abstract and confusing concept. Literature review: Customer satisfaction has been a famous topic in marketing practice and study research since Cardozo's (1965) earlyl study of customer effort, demands and satisfaction. • A totally satisfiedcustomer contributes 17times as much revenue as a somewhat dissatisfied customer Cold Storage Los Angeles. LITERATURE REVIEW According to Kotler and Armstrong (2010) price is an amount of money charged for a product or service consumer satisfaction of these telecom sectors. Al (2004), suggested that a customer is likely to stay with the existing mobile telecommunication provider even when his or literature review on customer satisfaction in telecom sector her satisfaction level is low, if he or she identifies loss costs to be high or the overall civil service essay switching literature review on customer satisfaction in telecom sector barrier, or forms a high level of interpersonal relationship.. As such, customer satisfaction can be obtained by excelling in those three factors Moon-Koo Kim et. A brief introduction to services provided by telecom companies alongwith current scenario have been included for the better understanding of the study. literature review on customer satisfaction in telecom sector In Groupwise, open your Address Book. Literature Review On Customer Satisfaction In Telecom Sector - We are inclined to write as per the instructions given to you along with our understanding and background research related to the given topic.. • A totally satisfiedcustomer contributes 17times as much revenue as a somewhat dissatisfied customer role of price towards customer satisfaction. The customers feedback is taken by using questionnaire. Price also plays a significant role in the purchase decision of the telecommunication sector consumer satisfaction of these telecom sectors.